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The scoop for ISMS practice management professionals

July 2019
In this Issue

  • ISMS Education Center: Protect Your Medical Office’s Privacy and Security
    locked computer

    The security of patients’ medical information is no doubt one of your top priorities in your office.

    As paper records give way to electronic databases, ensuring security and privacy for your office has become more complicated than simply locking the file cabinet. Practices must also abide by federal laws that direct how health records are to be protected. 

    Do you currently have privacy and security policies and procedures in place that align with HIPAA’s requirements? 

    ISMS offers an on-demand course, Protecting Your Practice's Privacy & Security, covering how to identify security risks associated with medical records and other common electronic devices, such as smartphones, iPads or tablets. 

    The course is FREE to ISMS members and their staff. (CME available.)

    Questions? As a practice management professional of an ISMS member, you may contact the ISMS advocacy team by calling 800-782-4767 ext. 1470, or by sending an email.



  • Remind Me – What's the 2019 Fee to Copy Medical Records?
    med record fee

    Does it seems like as soon as you learn how to handle a request for medical records, it all changes?

    That’s why ISMS updates its medical records resources each year!

    Access our 2019 Medical Record Quick Guide, a handy one-page reference covering fees and how long medical records should be retained.  

    Also check out these other ISMS medical legal guidelines that have been updated for 2019: 

    Questions? Contact ISMS' legal department at 800-782-4767 or by email.  

    These medical legal guidelines are member benefits and are password protected. If you wish to access these resources and need to request a username and password as a practice management professional of an ISMS member, please  contact us .

    These guidelines are for educational purposes only.



  • Attract New Patients by Bringing in the Marketing Experts – at a Discount!
    busy office

    Your office is extremely busy and developing a marketing strategy has been on your to-do list for far too long. 

    Why not hand that task over to someone else?

    ISMS has partnered with JPB Medical Marketing Solutions, a consulting firm that can help develop your target marketing strategies. 

    JPB's comprehensive marketing services include: 

    • Market research
    • Integrated medical marketing
    • Strategic planning
    • Medical education programs

    ISMS member offices receive a 10 percent discount!

    Contact JPB today! Also, check out ISMS' other Benefit Partners.  



  • New Medicare Card Update: The Use of the MBI Is Soaring!
    ID rocket

    Is your medical office using the new Medicare Beneficiary Identifier (MBI) for Medicare transactions?

    As you know by now, the MBI is replacing the Social Security number on Medicare cards to help curb identity theft.

    According to the Centers for Medicare and Medicaid Services (CMS), current stats show that health professionals are submitting 75% of their fee-for-service claims with the new MBI!

    CMS will accept both old and new cards for Medicare transactions during a transition period from April 1, 2018, to Dec. 31, 2019. 

    But starting January 2020, CMS will only accept cards with the MBI. 

    For more information, check out CMS’ article, New Medicare Beneficiary Identifier (MBI); Get It, Use It.

    Questions? As a practice management professional of an ISMS member, you may contact the ISMS advocacy team by calling 800-782-4767 ext. 1470, or by sending an email.  



  • Here’s Help for ANY Patient Who Has Difficulty Affording Insulin Medication

    More than 30 million Americans have diabetes– 10 percent of the total population of the United States!  

    From 2002 to 2013, prices for insulin have tripled, according to the American Diabetes Association (ADA). Today, insulin can cost as much as $500 for a box of five pens.

    insulin flyer thumbnail

    This whopping increase in insulin costs has hit patients’ pocketbooks pretty hard – to the point that some are rationing their insulin. This is a dangerous practice that can result in life-threatening complications including blindness, loss of limbs, kidney failure and even death. 


    That’s why the ADA assembled resources to help anyone who is struggling to pay for their insulin medication; three insulin manufacturers offer hotlines for patients who need immediate assistance and long-term solutions. 

    To help spread the word, download ISMS’ patient educational flyer promoting the ADA's resources. 

    Hand the flyer out to patients, post on your practice website, share via social media, or hang in your exam rooms.

    Questions? Contact Corey McGee at 800-782-4767, ext. 6525 or by email.



  • Help Your Globetrotting Patients Navigate Their Health
    travel apps

    It’s that time of year when your patients may ask if they need a particular shot for an overseas destination, or inquire about what food or beverages to avoid in a particular country as they prep for international travel.

    Tell them they can get quick answers with a trio of travel apps, provided by the Centers for Disease Control and Prevention.  

    • The TravWell app supplies current destination-specific vaccine recommendations, and allows users to set reminders for vaccine booster doses and medications while traveling.  
    • The aptly named Can I Eat This? app provides country-specific warnings on food and beverages likely to cause illness. 
    • The CDC Health Information for International Travel (commonly called the Yellow Book)app is published every two years and is designed primarily as a reference for health professionals who advise international travelers about health risks.

      Download the travel apps today and wish your patients a healthy Bon Voyage!  



  • Free Practice Management Help Is Available to YOU!

    girl on phone

    As a practice management professional for an ISMS member, you have access to numerous resources.

    If you need assistance with quality reporting, medical records, HIPAA privacy and security policies, credentialing or reimbursement, or are experiencing hassles with various government agencies and third party payers, we’re here to help! 

    The ISMS Division of Health Policy Research and Advocacy assists members and their staffs. Contact the team with your questions by calling 800-782-4767 ext. 1470, or by sending an email

    ISMS also has a special content page for our practice management professionals. 

    You don't have to go it alone!




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