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The scoop for ISMS practice management professionals

October 2018
In this Issue

  • What’s Your Big Problem at the Office?
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    Medical staff are often on the front lines interacting with public and private payers and dealing with state and federal regulations on payment, billing, coding, compliance and reimbursement issues.

    If you have a reoccurring issue that won’t go away, or have been thinking "if only such and such would happen," ISMS may be able to help!

    You already know that you can call ISMS any time for help with day-to-day issues in your practice. But did you know that any member physician can drive bigger changes in health care policy by submitting a resolution to ISMS? 

    A resolution is simply a written proposal. It may suggest a change or addition to ISMS policies, or it may call for ISMS to take specific actions, such as supporting legislation or introducing a resolution to the AMA – or both. 

    While only ISMS member physicians can submit resolutions, your perspective as a practice management professional is critical to improving health care in our state – so don’t hesitate to work with your physician to craft a proposal for ISMS action! Most likely, you are not the only one experiencing these problems in Illinois, and you’ll be helping to improve the medical landscape for others, as well.

    Your physician can submit a resolution on your behalf here

    NEW: Did you know that ISMS now accepts and acts on resolutions from all members year-round, rather than just during a limited time frame? 

    If you or your physician haven’t been involved in this process before, don’t worry. Reach out and we’ll be happy to explain how to get started. Just send an email.

    You can also access ISMS’ Guide to Developing Resolutions



  • Is Your Medical Office a Corporation? Make Note of the Upcoming License Renewal Deadline
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    All medical corporations, limited liability companies, and professional service corporations in the state are required by law to obtain a license annually from the Illinois Department of Financial and Professional Regulation (IDFPR).

    Renew your license on IDFPR's Online License Renewal web page. (The renewal period is now open.)

    Visit IDFPR's Online Services Portal to apply for a first license. 

    Please note: IDFPR no longer mails out license renewal notifications for medical corporations. The department has also stopped accepting paper applications for renewing or obtaining a first license. IDFPR has switched over to an electronic process.  

    To learn more, access ISMS' Issue Brief, Licensure for Medical Corporations, Limited Liability Companies and Professional Service Corporations.* This resource covers corporate structures and licensure deadlines, along with a detailed FAQ section. 

    If you have questions, contact David Porter at 312-580-2468 or by email.

    *This ISMS resource is a member benefit and is password protected. If you wish to access this Issue Brief and need to request a username and password as a practice management professional of an ISMS member, please contact us .



  • Who in Your Office Is Required to Report Child Abuse and Neglect?
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    Certain members of your medical team are required to report to the Department of Children and Family Services when they have reasonable cause to believe that any child known to them in their professional capacity may be abused or neglected. 

    Those in the world of medicine who are required by Illinois law to report include physicians, residents, advanced practice nurses, physician assistants, nurses and other professionals.

    Do you know what would happen if someone in your office failed to report? Would the individual be fined or subjected to disciplinary action, such as license suspension or revocation? Or even a prison sentence?

    Get answers to these important questions with ISMS’ medical legal guideline, Child Abuse and Neglect Reporting Requirements and Temporary Protection Custody.* 

    This resource will cover the penalties for failing to report, and under what circumstances physicians are immune from civil, criminal and other liability if they report child abuse or neglect or participate in an investigation. The medical legal guideline also includes what situations could lead to placing a child in temporary protective custody without consent.

    Be sure to share this resource with your medical team members who are required to report! 

    Questions? Contact ISMS' legal department at 800-782-4767 or by email.  

    This medical legal guideline is a member benefit and is password protected. If you wish to access this resource and need to request a username and password as a practice management professional of an ISMS member, please contact us.

    *This guideline is for educational purposes only.



  • Help Your Patients Save Up to 75% on Prescription Drugs!
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    Tell your patients about the FREE Illinois Rx Card that can save them up to 75 percent on their prescription drugs. 

    The card is pre-activated and can be used immediately at more than 68,000 participating pharmacies nationwide, including Target, CVS, Walgreens, Walmart, Kroger, Kmart, SuperValu and many more.

    Highlights of the Illinois Rx Card: 

    • Everyone is eligible
    • No limits on usage
    • No health restrictions
    • No paperwork to fill out
    • Includes drugs not covered in your health plan
    • Got any pets? The card also covers many pet prescriptions
    • Save on both brand-name and generic drugs 

    ALL Illinois residents are eligible to access this statewide prescription assistance program.

    You and your physicians are also eligible, along with your family and friends! 

    Here's how to get started – just click or call: 

    • Create and print the discount prescription drug card coupon. You can also share this link on your practice web site, in emails and through social media.
    • Staple the coupon card to new paper prescriptions to help patients save money. 
    • Printed cards and other materials can also be mailed to your patients at NO COST when they contact Illinois Rx Card Regional Manager Stacy Miller by phone at 888-615-1988 or by email to make the request. 

    Patients simply present the coupon card to any participating pharmacy to receive the discount. 

    All prescriptions processed through this program are confidential.

    Check out other ISMS Benefit Partners.   



  • A Patient Emptied Out the Medicine Cabinet … and Is Asking You to Discard the Old Drugs
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    Sometimes patients believe they are taking the right step by bringing their unused or outdated medicines to their doctor’s office.

    But it is unlawful for physicians to take custody of a patient's prescription medication for the purpose of disposal – unless they are a licensed collector. 

    Here's the solution! 

    Get the word out to your patients about the next National Prescription Drug Take-Back Day on October 27, sponsored by the U.S. Drug Enforcement Administration (DEA).  

    Locate a convenient collection site.

    Illinois State Police headquarters in Des Plaines, Elgin, Joliet, Collinsville and LaSalle also provide drug collection receptacles.

    Help educate patients with these FREE ISMS resources: 

    Practice management professionals working for ISMS members may contact our advocacy team with questions by calling 800-782-4767 ext. 1470, or by sending an email



  • Social Media Round-Up

    Today, the term "social media" applies to user-created video, audio, text, photo or other media that are published and shared in a social environment, such as a blog or micro blog, wiki, social network, instant messaging, video hosting site or other communication platforms. Whew! 

    But how do you really know that your posts won’t expose your medical office to any risks or litigation? 

    ISMS offers these resources to help you: 

    • If you run your practice's social media account, check out ISMS’ medical legal guideline, Social Media Guidelines for Physicians and Their Practices, before you tweet, like or post. You'll learn what to include in your practice's social media and electronic communications policy, get suggestions on how to run a practice-sponsored social media account, and gain insights on user agreements and informed consent rules. 
    • ISMS also offers an on-demand course, FREE to ISMS members and their staff. Log on for Do’s and Don’ts of E-Communication and Social Media. This course focuses on the risks associated with social media and other electronic communication. Learn how to implement practice strategies to mitigate the risks of social media and other electronic communication use.

      While you’re at it, follow ISMS on social media! Like us on Facebook, and follow us on Twitter, LinkedIn and YouTube



  • Is There a Brand New Doctor in the Office?
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    If new physicians – or physicians new to Illinois – are joining your practice, ISMS offers a complimentary guide just for them. 

    Starting Your Career: A Guide for New Physicians in Illinois covers general advice and includes resources for physicians completing their training or those resuming their practice in Illinois. The guide is designed primarily to educate physicians about a variety of issues they do not typically learn about in training, including contracting, credentialing, reimbursement and medical liability insurance.

    If you would like to request a complimentary copy for your new physician, just send us an email




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