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The scoop for ISMS practice management professionals

October 2019
In this Issue

  • Planning to Share a Medical Office with Another Practice? Here’s What You Need to Know
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    If your medical office is planning to join the growing trend of two or more medical practices providing services out of the same office, it's important to be aware of concerns associated with this type of arrangement – including liability and compliance considerations.

    For example, should the practices have separate websites or even separate entrances? Is it best that lab coat colors be different for each practice?

    Learn more with ISMS' medical legal guideline, Tips When Sharing Office Space, Staff, and Practice Resources.* This resource covers liability and regulatory compliance considerations involved in this practice arrangement, along with the potential pitfalls of many shared-space agreements.  

    This medical legal guideline is password protected. If you wish to access this guide and need to request a username and password as a practice management professional of an ISMS member, please contact us.

    *This guideline is for educational purposes only. 



  • What’s the Difference Between the PMP and the PMPnow? The Time Saved!
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    Is your practice using the PMPnow? 

    The Prescription Monitoring Program (PMP) offers a free service called PMPnow that integrates with an electronic health record system to automatically query the PMP. 

    The PMP is an incredibly valuable tool that makes it possible for prescribers and dispensers to view controlled substance prescriptions dispensed in Illinois.

    With PMPnow, patient information is viewable within seconds inside the EHR. Prescribers no longer need to repeatedly enter separate credentials to log into the PMP website for every search.

    Request a connection for PMPnow. 

    For more information, visit the PMPnow website. If you have questions, email PMP staff



  • Starting January 2020, CMS Will Only Accept Claims with the MBI
    Medicare Beneficiary Identifier img2020

    Is your medical office on track to transition over to the Medicare Beneficiary Identifier (MBI) for Medicare transactions by the end of the year? 

    The MBI is replacing the Social Security number on Medicare cards to help curb identity theft.

    The Centers for Medicare and Medicaid Services (CMS) will accept claims with either the social security number or the MBI during the current transition period, which ends Dec. 31, 2019. 

    Starting January 2020, CMS will only accept claims with the MBI. 

    For more information, visit CMS’ Medicare Beneficiary Identifiers (MBIs) web page.

    Questions? As a practice management professional of an ISMS member, you may contact the ISMS advocacy team by calling 800-782-4767 ext. 1470, or by sending an email.  



  • Lack of Effective Communication Services Could Lead to Lawsuits
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    When hearing impaired or non-English-speaking patients come to your office, it is required by law to provide effective communication.

    Check out LanguageLink, an ISMS Benefit Partner, offering interpretation and translation services via conference call, remote video or on-site personnel. 

    ISMS members receive a 30 percent discount on per-minute fees, with no monthly minimum and no sign-up fee.

    Learn more.



  • Drive Change in Health Care Policy! Work with Your Physician to Submit a Resolution
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    Do you have a recurring practice concern that won’t go away? ISMS may be able to help. 

    Work with your physician to craft a proposal for ISMS action. Your physician can then submit the proposal in the form of a resolution on your behalf here

    A resolution is simply a written proposal. It may suggest a change or addition to ISMS policies, or it may call for ISMS to take specific actions, such as supporting legislation or introducing a resolution to the AMA – or both. 

    While only ISMS member physicians can submit resolutions, your perspective as a practice management professional is critical to improving healthcare in our state.

    If help is needed for this process, don’t worry. Reach out and we’ll be happy to explain how to get started. Just send an email. You can also access ISMS’ Guide to Developing Resolutions.  



  • Free Practice Management Help Is Available to YOU!
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    As a practice management professional for an ISMS member, you have access to numerous resources.

    If you need assistance with quality reporting, medical records, HIPAA privacy and security policies, credentialing or reimbursement, or are experiencing hassles with various government agencies and third party payers, we’re here to help! 

    The ISMS Division of Health Policy Research and Advocacy assists members and their staffs. Contact the team with your questions by calling 800-782-4767 ext. 1470, or by sending an email

    ISMS also has a special content page for our practice management professionals.

    You don't have to go it alone!




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